Accessing supports through the Resiliency Centre and Emergency Support Services

Friday, September 8, 2023 - 11:54

Central Okanagan, BC – The Resiliency Centre and Emergency Support Services (ESS) Reception Centre, co-located on Westbank First Nation, provide support for wildfire evacuees and those experiencing structural loss following the McDougall Creek Wildfire.

Resiliency Centre

The Resiliency Centre is a place for anyone impacted by wildfires in the Central Okanagan to connect with the services they need in a safe and supportive environment. The centre serves as a single point of contact to provide supports and information from a variety of government and non-governmental organizations and agencies.

Service providers at the Resiliency Centre include:

Building permit advisory support
Community case workers
Disaster psychosocial services
First Nations’ Emergency Services Society
ICBC
Insurance Bureau of Canada
Ministry services
Salvation Army
Samaritan’s Purse
Service Canada
Service BC
St. John’s Ambulance
Work BC

The centre is open daily from 9 a.m. - 6 p.m. until further notice in Governor’s Landing at 403 - 3031 Louie Drive. The centre can be reached by phone at 250-707-3454. Visit rdco.com/resiliency for more information.

Emergency Support Services (ESS) Reception Centre

The ESS Reception Centre was relocated on August 31 to Governor’s Landing at 523 - 3041 Louie Drive, near the Resiliency Centre, to facilitate supports between the two locations.

The Reception Centre is for residents who do not have insurance coverage and remain on Evacuation Order or whose properties have been deemed uninhabitable by emergency officials. Before seeking support through ESS, evacuees should access support through their insurance provider.

Given the decrease in the number of evacuees and the levels of support required the ESS Reception Centre hours are changing as of this weekend.

ESS Reception Centre schedule:

Friday, September 8	10 a.m. to 2 p.m.
Saturday, September 9	10 a.m. to 2 p.m.
Sunday, September 10	Closed
Monday, September 11	Closed
Tuesday, September 12	10 a.m. to 2 p.m.
Wednesday, September 13	Closed
Thursday, September 14	10 a.m. to 2 p.m.
Friday, September 15	Closed
Saturday, September 16	10 a.m. to 2 p.m.

More information

Residents are asked to stay up to date through cordemergency.ca and subscribe to receive e-updates.

For more information, contact the information line at 250-469-8490 (local) or 1-877-569-8490.

For municipal and local government information such as landfill and transfer station hours, water restrictions, boat launch, park and road closures, visit their websites: